Orsi & Weir Clarinet Trial Policy

We invite you to try Orsi & Weir clarinets, clarinet barrels, and clarinet bells on a trial basis. Arrangements can be made to try a selection of any of these items.

Important Note: Orsi & Weir Inc. does not charge your credit card for trial items or put a hold on your credit card during the trial period. The purchase amount is only charged after you decide upon a purchase. The only charge assessed is for the trial fee. This amount, which covers shipping, handling, and insurance, is charged to your credit card upon shipping. The trial fee is based on a sliding scale determined by the value of the shipment. We are pleased to provide a trial fee quotation. The customer is responsible for all return shipping charges and must use the shipping instructions listed below.

How Our Trial Policy Works:

Clarinet, clarinet barrel, and clarinet bell trials are for seven days starting with the day of delivery.

All trials must be arranged by phone. Please call us at 902-661-2202.

You must either purchase the trial item(s) or they must be in transit back to Orsi & Weir Inc. no later than the designated return day. If not in transit by the eighth day a 1% late fee will be charged to the credit card on record based upon the value of the trial goods.

On the sixteenth day, the trial items are considered sold and the customer is responsible for full payment at that time plus any applicable legal fees, collection fees, and interest. Any instruments returned after that date must be authorized by Orsi and Weir Inc. and will be subject to a 20% restocking fee.

Trial clarinets, clarinet barrels, or clarinet bells must be returned in the same condition as when received or the customer will be assessed for any damages including scratches. Inspect the trial items carefully upon arrival and notify us immediately of any damage.

Shipping

To avoid any unnecessary customs or brokerage fees please use the following information suggested by Canada Customs for shipping instruments or products to and from Orsi & Weir Ltd.

• Label the package and customs form “Clarinet Part Being Returned to Maker for Warranty - NO COMMERCIAL VALUE ". This is absolutely critical! Marking shipments incorrectly will result in added shipping time and possible customs or brokerage fees.
  
  
• DO NOT use UPS.
  
  
• Be sure NOT to give the returning package a commercial value as your products are simply being returned to you following the repair or replacement or to Orsi & Weir Inc. following a product trial.
  
  
• If a package is sent to our workshop without the proper paperwork or information, Orsi & Weir Ltd. reserves the right to refuse the shipment.
  
  
• In the case of instrument repairs please mark "Clarinet Repair Only – for adjustment by manufacturer - NO COMMERCIAL VALUE".

Please contact us. We are confident in the quality of our clarinet line and look forward to making your trial of Orsi & Weir clarinet products a rewarding and beneficial experience.